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Loan Payoff 

The Loan Payoff service allows you to obtain a current payoff figure for a loan account. This verification provides up-to-date information about the exact amount needed to completely pay off an existing loan. 

Step 1: Start Your Order 

1. Log in to bankVOD 

2. Click ORDER A VERIFICATION 

3. Find Loan Payoff card 

4. Click blue Select button 

Step 2: Select the Lender 

You'll see cards for different financial institutions showing: 

• Lender name 

• Processing time (in business days) 

• Price 

How to Choose: 

• Select the lender holding the borrower's loan 

• Check recent loan statement for correct lender name 

• Click Select on the correct lender card 

Step 3: Complete the Order Form 

Your Information: 

• Your Name: First and Last 

• Your Email: CRITICAL - where payoff information will be sent 

• Date: Today's date or verification request date 

• Tracking Number: Your loan file number (best practice) 

Borrower Information: 

• Borrower Name (Primary): Full legal name 

• Borrower Name (Secondary): Co-borrower if applicable 

Comments Box: 

• Optional field for additional information 

• Note any special circumstances or instructions 

• Specify payoff date if different from standard 

Step 4: Upload Documents 

Required: 

• Borrower authorization (signed loan application or payoff authorization) 

Recommended: 

• Recent loan statement 

• Shows loan number and lender information 

Step 5: Select Payment 

Choose payment method: 

• Bill to account (most common) 

• Credit card on file 

• New credit card 

Cost: Varies by lender (displayed on lender selection card) 

Step 6: Review and Submit 

Before clicking Submit, verify: 

✓ Your email address is correct 
✓ Correct lender selected 
✓ Borrower name matches loan documents 
✓ Documents uploaded 

Then: 

1. Check authorization box 

2. Click Submit Order 

3. Save your confirmation number 

Questions? Contact our Support Team

Additional Resources