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Loan Payoff

Loan Payoff provides the exact amount required to completely satisfy and close a loan. Use this service for refinancing transactions, property sales, debt consolidation, and accurate payoff calculations.

KB-CommercialRequester-LoanPayoff

 


Step 1: Select Loan Payoff

  1. Log in to your bankVOD Consumer Requestor account
  2. Click ORDER A VERIFICATION from the Main Menu
  3. Locate the Loan Payoff card
  4. Review the description: "Obtain a current Payoff Figure for a loan account"
  5. Click the blue Select button


Step 2: Select the Bank

Click Select on the appropriate bank card.


Step 3: Enter Return Fax Number

Results are delivered via fax.

• Format: (###) ###-####


Step 4: Complete Order Information

Your Information

  • Your Name: Enter your first and last name (you as the requestor)
  • Your Email: Where you'll receive order confirmations and status updates
  • Date: Enter today's date (MM/DD/YYYY)
  • Tracking Number: Enter loan file number, borrower name, or property address


Step 5: Enter Borrower Information

Borrower Name (Primary)

  • Enter legal name as appears on loan
  • Match name on loan documents exactly
  • Include suffixes (Jr., Sr., III) if applicable

For individual loans: First name and last name

For business loans: Legal business name (e.g., ABC Properties, LLC)

Borrower Name (Secondary) (If Applicable)

  • Enter co-borrower name if loan has multiple borrowers
  • Required for joint loans
  • Leave blank if no co-borrower


Step 6: Add Comments

Optional to include any supporting information in an open text field.


Step 7: Upload Documents

Required: Authorization signed by the borrower

Upload:

  • Signed authorization from borrower
  • Copy of loan statement
  • Purchase agreement (if sale)
  • Refinance application (if refi)
  • Power of attorney (if applicable)


Step 8: Select Payment Type

Choose your payment method:

  • Credit card on file
  • New credit card payment
  • Invoicing (if approved)
  • ACH payment (if configured)


Step 9: Review and Submit

Pre-Submission Checklist:

  • Fax number is correct and operational
  • Correct bank selected (holds the loan)
  • Email address is accurate
  • Borrower name(s) match loan exactly
  • Comments include desired payoff date
  • Authorization uploaded
  • Payment method selected

Click Submit Order


What's Next

Immediate Confirmation

You'll receive an email with:

  • Order reference number
  • Bank selected
  • Fax number where payoff will be sent

Factors affecting timeline:

  • Bank workload
  • Loan complexity
  • Mortgage vs. other loan types
  • Accuracy of information provided


Questions? Contact our Support Team

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