How can we help?

Pay My Balance

The Pay My Balance page allows you to view your account balance and make payments for bankVOD verification services. You can pay outstanding invoices using either a credit card or ACH (Automated Clearing House) bank transfer.

Note: Invoice payment is not available for all users.

Understanding Your Account Status

Account Information Displayed:

• Customer Name - Your registered account name
• Most Recent Invoice - Your latest invoice number (or "n/a" if no recent invoice)
• Total Amount Due - Current outstanding balance

Zero Balance Status:

If you see the message: "You do not have a balance that requires payment at this time."

• Your account is current with no outstanding balance
• Total amount due shows $0.00
• You can still make advance payments if desired
• No immediate action required

Outstanding Balance:

If you have an amount due:

• The total will be displayed in the "Total amount due" field
• You should proceed with payment to maintain account standing
• Late payments may affect service access

Payment Methods

Option 1: Pay with Credit Card (Default)

• Accepts Visa, Mastercard, Discover, and American Express
• Payment processes immediately
• Receipt sent to your email address
• Most common payment method

Option 2: Pay with ACH

• Direct bank account transfer
• May take 2-3 business days to process
• Lower processing fees
• Requires bank account information
• Good option for recurring or larger payments

Making a Credit Card Payment

Step 1: Select Payment Method

1. Ensure "Pay with Credit Card" radio button is selected (this is the default)
2. The credit card payment form will be displayed

Step 2: Enter Payment Amount

• Enter the amount you wish to pay in the "Amount to pay" field
• Format: 0.00 (no dollar sign needed)
• Can pay full balance or partial amount
• For zero balance accounts, enter any amount for advance payment

Step 3: Select Card Type

Choose your credit card type:

• Visa/Mastercard/Discover (first radio button - default)
• AMEX (American Express - second radio button)

Step 4: Enter Credit Card Information

Credit Card Number:

• Enter your 16-digit card number (15 digits for AMEX)
• Format: Four sections separated by dashes
• First section appears as dots (••••) for security
• Do not include spaces

Expiration Date:

• Enter month in first field (MM)
• Enter year in second field (YY)
• Format: MM/YY 

CVV (Card Verification Value):

• Enter 3-digit security code (4 digits for AMEX)
• Located on back of card (front for AMEX)
• Required for security verification
• Not stored after transaction

Name on Credit Card:

• First Name - Enter cardholder's first name exactly as it appears on card
• Last Name - Enter cardholder's last name exactly as it appears on card
• Must match card exactly for processing

Step 5: Enter Billing Information

Billing Address:

• Enter street address line 1 associated with the credit card
• Must match the address on file with your card issuer
• Required for card verification

Billing Address 2:

• Optional field for apartment, suite, or unit number
• Leave blank if not applicable

Billing City/State/Zip:

• City - Enter billing city
• State - Enter two-letter state code
• Zip - Enter 5-digit ZIP code
• All three fields required
• Must match credit card billing address

Step 6: Confirm Contact Information

Email Address:

• Pre-filled with your account email
• Payment receipt will be sent to this address

Phone Number:

• Enter phone number with area code
• Format: (__) -_
• Used for payment verification if needed
• Optional but recommended

Step 7: Submit Payment

1. Review all information carefully
2. Verify the payment amount is correct
3. Ensure all required fields are completed
4. Click the blue "Submit" button to process payment
5. Click "Cancel" button to abort and return without processing

Making an ACH Payment

Step 1: Select Payment Method

1. Select the "Pay with ACH" radio button
2. The payment form will update to show ACH-specific fields

Step 2: Enter Payment Amount

• Enter the amount you wish to pay
• Same format as credit card payments (example: 0.00)
• ACH is often used for larger amounts due to lower fees

Step 3: Complete ACH Information

Required Information:

ACH form fields will replace credit card fields when ACH is selected. Typical fields include:

• Bank name
• Routing number (9 digits)
• Account number
• Account type (Checking or Savings)
• Account holder name
• Billing address
• Email and phone contact

Note: ACH payments typically take 2-3 business days to process and clear.

Step 4: Submit Payment

1. Review all information carefully
2. Click "Submit" to process
3. You'll receive confirmation via email
4. Payment will be withdrawn from your bank account within 2-3 business days

Questions? Contact our Support Team

Additional Resources